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Privacy Policy

Last updated: March 13, 2025

1. Overview

Churn Analyzer ("we", "us", or "our") operates churnanalyzer.com (the "Service"). This policy explains what data we collect, how we use it, and your rights. By using the Service you agree to this policy.

2. Information We Collect

Account data - When you register we collect your email address and any profile information you provide.

Billing data - We use Stripe to process payments. We do not store your full card details. Stripe's privacy policy governs their handling of payment data.

Stripe data you connect - When you connect a Stripe account, we access subscription, customer, invoice, and payment data from that account to provide our analytics. This data is stored in our systems and used solely to operate the Service for you.

Usage data - We collect standard server logs including IP addresses, browser type, pages visited, and timestamps for security and performance purposes.

3. How We Use Your Data

  • Providing and improving the Service
  • Processing payments and managing your subscription
  • Sending transactional emails (password resets, billing receipts)
  • Responding to support requests
  • Detecting and preventing fraud or abuse
  • Complying with legal obligations

We do not sell your personal data to third parties.

4. Data Sharing

We share data only with trusted sub-processors necessary to operate the Service:

  • Supabase - database and authentication hosting
  • Stripe - payment processing
  • Vercel - application hosting
  • Resend - transactional email delivery
  • Anthropic - AI-powered insights (anonymised metrics only, no customer PII)

We may disclose data if required by law or to protect our legal rights.

5. Data Retention

We retain your data for as long as your account is active. When you delete your account, we delete your data within 30 days, except where retention is required by law.

6. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, and access controls. No method of transmission over the internet is 100% secure; use the Service at your own risk.

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. We will respond within 30 days.

8. Cookies

We use strictly necessary cookies for authentication and session management. We do not use advertising or tracking cookies.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or a notice in the Service. Continued use after changes constitutes acceptance.

10. Contact

For privacy-related questions, contact us through the support form in your dashboard or email laimisslavinskas9@gmail.com.