By accessing or using Churn Analyzer ("Service") at churnanalyzer.com, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
Churn Analyzer is a SaaS analytics platform that connects to your Stripe account to provide churn prediction, revenue analytics, automated outreach, and AI-powered insights. The Service is provided on a subscription basis.
You must provide accurate information when creating an account. You are responsible for maintaining the security of your credentials and for all activity that occurs under your account. Notify us immediately of any unauthorised access.
The Service is billed on a recurring monthly or annual basis. By subscribing you authorise us to charge your payment method at the start of each billing period.
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period; you retain access until then.
All subscription payments are non-refundable. We do not offer partial refunds, pro-rated refunds, or refunds for unused portions of a billing period. This applies to both monthly and annual plans.
If you believe you were charged in error, contact us within 14 days of the charge and we will investigate.
We offer a free tier with limited features. We reserve the right to modify or discontinue the free tier at any time with reasonable notice.
You agree not to:
You retain ownership of the data you connect to the Service (including Stripe data). You grant us a limited licence to process that data solely to provide the Service. We do not sell your data.
You are responsible for ensuring you have the right to connect and share data from third-party accounts (e.g. Stripe) with the Service.
The Service, its design, code, and content are owned by Churn Analyzer and protected by applicable intellectual property laws. Nothing in these Terms grants you ownership of any part of the Service.
The Service is provided "as is" without warranties of any kind, express or implied. We do not warrant that the Service will be error-free, uninterrupted, or that any churn predictions or AI-generated insights will be accurate or suitable for your business decisions.
To the maximum extent permitted by law, Churn Analyzer shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of revenue, profit, data, or goodwill, arising out of or relating to your use of the Service.
Our total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the total amount you paid us in the 3 months preceding the claim.
We may suspend or terminate your account if you violate these Terms or if we reasonably believe your use poses a risk to others. Upon termination, your right to use the Service ends immediately. Sections 4, 8, 9, 10, and 12 survive termination.
These Terms are governed by the laws of the jurisdiction in which Churn Analyzer operates. Any disputes shall be resolved through binding arbitration or in the competent courts of that jurisdiction.
We may update these Terms at any time. We will notify you of material changes via email or in-app notice. Continued use of the Service after changes constitutes your acceptance of the updated Terms.
For questions about these Terms, contact us through the support form in your dashboard or email laimisslavinskas9@gmail.com.